Q: Does Datto sell to end-users?
A. No, Datto is 100% channel only. If end-users contact us directly, we funnel those leads to Datto partners near their geographic location.
Q: Do you provide trial periods for your solutions?
A: We offer a 30-day money back guarantee on all Datto Solutions. If you are not completely satisfied with the device, you can return it to receive a full refund.
Q: Where are Datto's Data Centers located? How secure are they?
Datto has two redundant bi-coastal data centers strategically located in San Diego, CA and rural Pennsylvania. Both data centers are SAS 70 Type II certified, which means they are held to the highest security standards.
Q: Can I upgrade my devices if a client needs more space?
A: Datto offers partners a generous upgrade policy. We recommend upgrading the device about every three years, but upgrades can be done at any time. To discuss upgrade policies and costs, please contact your Datto Account Manager.
Q: Do you have suggested resale prices for hardware and services?
A: Yes! Contact your Datto Account Manager for guidance on competitive pricing strategies that allow for substantial profit margins.
Q: Do you provide any marketing support?
A: Yes, through the Partner Portal you will have access to a host of marketing materials, user manuals, white papers, pricing sheets, etc. that will help you sell Datto solutions. We also offer customizable documents that you can brand with your company information and logo.
Q: How often are backups taken on the local device?
A: Backup scheduling is extremely flexible and can be adjusted to fit your needs. Datto usually recommends backing up at least once an hour, but the option is up to you.
Q: Who is Datto integrated with?
A. Right now, Datto is integrated with Autotask and Level Platforms, but has plans to integrate with Connectwise, Tigerpaw, LabTech, GFI and many more in 2011/2011.
Q: How much do you charge for off-site storage?
A: Nothing; off-site storage is included in the monthly service fee.
Q: Do you charge for virtualizations?
A: No, virtualizations are covered in the monthly service fee.
Q: If a client server goes down, how quickly can I recover the client's data?
A: It depends on which Datto solution you are using. Viridian series can virtualize in minutes, and SIRIS can virtualize instantly.
Q: In the event of a disaster, how quickly can Datto ship a new device out?
A: A new drive or device typically ships within 24 hours, depending on shipping limitations.
Q: What type of encryption does Datto use?
A: Each Datto device uses advanced encryption technology to keep data secure at all times. During both transmit and storage, all data is fully encrypted using AES 256 and SSL key-based encryption. AES 256 is certified by the NSA as the encryption used for all Top Secret government data.
